FAQs

What service does UCG offer ?
We offer HR Compliance & Management training services in the form of 60-90 minute webinars. Our annual training subscribers also get the ability to have their complete staff and colleagues from other locations attend the webinar without any additional fee involved.
How will I be notified of & access an upcoming webinar ?
Our events calendar is usually finalized 4 weeks before the webinar is scheduled, and we send out email notification to our subscribers and attendees. We send out the login information for a webinar 48 hours before the webinar date and then again on the day of the webinar.
Do you offer On-demand webinars ?
Yes. Once you have placed your order, please email us a date/time of your preference and we will arrange an on-demand version of the webinar at the requested time slot.
How do I have my colleagues attend the webinar ?
Our annual subscription allows your complete staff to attend our trainings. Once you receive the registration link for our webinar, you can pass it on to the other staff members you wish to include on the training.
Are UCG subscriptions refundable ?
As per industry standards, subscriptions paid or renewed are not refundable. Once paid, customers will have access for 1 year and will not be charged again if they have requested a cancellation by email/phone or chat.
How do I modify/cancel my billing information ?
Please email us when you wish to update your billing information or cancel your subscription. We will send you a personalized email which gives you access to perform these functions yourself with ease.